This role supports the effective operation of the HR Shared Service Centre for the UK and Ireland by managing HR queries and cases, applying policies consistently, processing employee data, delivering HR operational activities, and ensuring accurate and timely communication with the payroll team.

First line support – UK & Ireland

• Act as the first point of contact for employees, managers and HR colleagues for HR queries via the shared HR Centre mailbox
• Manage and triage HR cases, escalating complex queries to appropriate HR teams where appropriate, but aiming to answer all queries where possible
• Refer to SOP’s, FAQ’s and policy guidance to provide a consistent response
• Achieve agreed SLA’s to deliver excellent customer service
• Keep the customer and employee experience in mind when responding to queries and any processes that we are designing or improving

HR operational administration

• Working with local HR and HR Business Partners to deliver end to end administration across the employee lifecycle such as;
  • Joiners – preparing offer letters, contacts, onboarding documentation
  • Movers – processing internal change requests or changes to terms and conditions of employment, including system updates
  • Leavers – Issuing leaver letters, processing termination and managing exit documentation
  • Leave management – including family friendly requests and sick leave
  • Benefits management
  • Other HR Operational administration or processes
• Supporting ad-hoc administration requests
• Supporting the onboarding of new starters by running a HR Introductory session explaining our processes, benefits and ways of working for HR tasks
• Contribute to continuous improvement by identifying areas for process enhancement, taking on board feedback and critically reviewing where changes can be made
• Collate, check and submit all payroll changes to the payroll team via the DGS in line with deadlines
• Raise Po’s for invoice approvals via Ariba
• Other tasks as reasonably requested by your manager

Data management and accuracy

• Maintain data integrity through accurate entry and updates to our HR System SuccessFactors and any supporting systems
• Ensure all starters, leavers and payroll related changes are added to the relevant payroll trackers
• Produce standard monthly reports to prescribed deadlines
• Maintain employee files and archived records
• Maintaining data privacy and confidentiality in handling employee information

Compliance checks

• Keeping up to date with changes in HR regulations and ensuring compliance with new requirements
• Assist in the review and creation of guidance documents, knowledge articles, process guides, templates, standard letters, SOP’s and FAQ’s
• Ensuring right to work checks are accurately performed and recorded
• Ensuring starter and leaver check lists are updated on the tracker
• Ensure compliance with data protection and SOX controls
• Supporting reports, audits and service reviews if required

Essential

• Experience in a shared service or HR administration role
• Experience of inputting high volumes of data or HR transactions
• Experience of using HR systems, particularly SAP Success Factors
• Understanding of HR processes
• Strong written and verbal communication skills
• Problem solving skills
• Proficient in Microsoft Office
• Team collaboration
• Customer focused
• Organised with high attention to detail
• Confidence to manage stakeholders and customers
• Proactive and confident to suggest new ideas and process improvements
• Ability to adapt to change

Desirable

• CIPD Level 3 or above qualified or part qualified
• Understanding of UK + Ireland employment law
• Bachelors degree or equivalent