PURPOSE & IMPACT: This role plays an important part in the HR COE and in particular the L&D team in managing the Learning management system and driving engagement and usage across the business. The role will also include troubleshooting the system and its users and ensuring the LMS is running at optimal capacity and holds the right content for the business. As we roll out the LMS further this role will also be the main point of contact for the admin users at site. This role will also manage all tech/data within the function and proactively suggest where we could use this further to our advantage.

Highly organised, and detail focused individual who has expert knowledge of L&D systems in particular Learning management systems (CSOD.  This person will have a wide range of knowledge of how systems work effectively in an organisation and is innovative and forward thinking in their recommendations to ensure that L&D is at its peak of performance. They will have a drive for data accuracy and also have skills on what great learning content looks like for the business. Finally, this person has excellent leadership skills which will help the function thrive and achieve high performance.

LMS Management (CSOD)  Cornerstone

Owns the full spectrum of the learning management system (The Learning Pod) from end to end. This role will maintain expert knowledge of the Cornerstone solution and be able to customize and configure our solution with our learning and HR needs.

Document system configurations, procedures and processes and ensure that data integrity is key within the system.  This role will stay up to date with industry technology and best practice and also be responsible for any Cornerstone updates, new features or process per their roadmap. Will be the first point of contact with any issues and be responsible for the IT helpdesk issues that relate to Cornerstone and also train and assist in educating colleague on system navigation.  Lastly will be responsible for all content on the system and maintain it is correct plus be point of contact for our suppliers.

Digital Skills

Experience of digitilisation and digital learning. The ideal candidate will be able to introduce digital skills to the organisation and be an expert on how drive them through the business. The skills needed will ensure that the solutions we offer are innovative and in line with modern L&D methods and uses the most appropriate software for the solution. The person will be an expert on our current digital platforms and will be able to support people on usage and train people to use technology better.  This role will also be responsible for creating the key metrics for L&D and ensuring that they are accurate. It would also be an advantage if this person could create digital learning solutions for the business.

Data analytics

Creates and manages all system reporting across L&D and is able to create presentations and present on this data.  Content is currently refreshed based on the training requirements the business has and manages any changes seamlessly. Responsible for the IT helpdesk for single sign nn password mismatches and completes this work in the current SLA’s.  Maximises the Cornerstone suite of reporting and dashboards and creates this for all HR areas. Is able to train and support line managers and wider in creating their own reporting to enable them to be self-sufficient in this area.

Manage

Works closely and at times matrix manages the work of the HR COE advisor to ensure that the system if working as expected and the output reports are correct. Will be the first point of contact for the admin users around all sites to ensure that they are using the system correctly by creating and delivering admin training so there is some structure to the admin role. This person will also be responsible for the admin licenses and the correct levels of access.

Learning content

Owns all of the learning content across the whole of the business. Will act as a consultant to understand the training needs of the sites and functions and be able to offer advice and support on the right learning interventions.  Will have knowledge of our content creating tools, Articulate, Synthesia and ensure that content created by the HR COE is correctly presented, curated, and advertised on the Learning Pod. 

Vendor management

Is responsible for all of the providers connected the LMS and be the point of contact for Cornerstone. Will maintain contracts, supplier and procurement issues and also be responsible for feeding information into the budget. This person will work with these providers to get the best possible solution but will also look for new providers if they supplier is not working out. They will have a sound knowledge of good providers and what they offer in the HR tech space.

• Strong Excel, Power point and Word skills 
• Experience with managing a CSOD instance
• Ability to collaborate with cross-functional teams to ensure stakeholders' buy-in on LMS projects
• Proficient in written and verbal communication, conflict resolution, and critical thinking skills
• Initiative-taking individual with strong organizational and multitasking skills
• Digital skills and the ability to share this knowledge with others
• Knowledge of SSO integrations, HTML is preferred
• Desirable – able to create digital content
• Desirable – HTML experience