The purpose of this position is to undertake the day-to-day O2C activities including managing the accounts receivable ledger, performing customer reconciliations, payment allocation, processing and resolving customer queries. 

• Ensure all assigned accounts are continually reconciled, credits applied and are properly controlled. 
• Applying all payments and credits accurately to accounts.
• Ensuring that any cash collection problems are promptly reported and appropriate action (e.g. putting accounts on hold) is taken. Monitoring and reviewing credit limits.
• Ensure the Customer Master Data is current, accurate and complete at all times
• Managing relationship with customers in their day-to-day activities ensuring that all requests made by customers (claims / deductions / price queries) are resolved in a timely manner, including matching of customer claims against relevant rebates and/or promotional accruals.
• Understanding the department and company’s KPIs and deadlines. Support the implementation of process improvement across the team.
• Promptly contact customers to confirm payments will be received in line with the set payment terms and perform follow up calls when required should funds not materialise
• Liaising with the wider Accounts Receivables / O2C team to raise claim related credit notes and to resolve all outstanding Accounts Receivable claims and deductions.
• Maintain close working relationship with the sales team (Key Account/Reps/Agents), the Sale Manager, Logistics and Marketing to ensure the best service is delivered.
• Perform relevant SOX controls and ensuring they are complete, reviewed and signed off in a timely manner.
• Assist with internal and external audit requests related to customer deductions and claims.

• Prior experience in O2C
• Experience in resolving customer rebate / claims
• Experience of posting and accounting specifically related to payments and collections

Desireable:

• FMCG Accounts Receivable experience
• SAP experience
• Data entry experience