·         Manage and support a team of HR Administrators within the HR Centre, coaching and developing as required.

·         Oversee delivery of the employee lifecycle, including employment offers, starters, changes, and leavers, ensuring these are translated accurately onto our HR systems.

·         Ensure all paperwork and processes are accurate and readily available to meet SOX audit control requirements.

·         Be accountable for the accuracy of the data input by the team, regularly carrying out data cleanses and audits.

·         Own guidance documents and templates in accordance with current processes.

·         Lead and support continual improvement initiatives and projects.

·         Advocate a positive employee experience.

·         Own and proactively manage our current policies and develop new policies in line with legislation, ER changes, and employment law.

·         Monitor the performance of the HR Centre against metrics and identify any resultant training needs or process improvements.

·         Provide monthly HR Operations metrics and data reports.

·         Support annual salary review process.

·         Coach the team to take decisive and qualified action when handling employee queries.

·         Ensure data accuracy for payroll, salary surveys and for all paperwork leaving the HR Centre.

·         Any other tasks as reasonably requested by your manager.

·         Experience within HR operations and/or Shared Services environment.

·         A minimum of three years’ experience in a management role.

·         Subject matter expert in HR Centre data processing,

·         Advise and create  HR policies.

·         Understanding of HR processes.

·         High level of organisational skills.

·         Ability to make autonomous decisions relating to the effective running of the HR Centre.

·         Attention to detail.

·         Proactive.

·         Ability to work independently.

·         Highly organised.

·         High level of interpersonal skills.

·         Confidence to manage stakeholders and customers.

·         Confidence to produce new ideas and implement process improvements.