Responsible for the delivery of all application-based services to the Nomad Foods functions and Markets, specifically services used by Sales, Marketing, R&D and Insights. Owns all Service Delivery aspects of these services and through collaboration with Business Solutions, Architecture, Security, Data Office and Service Management office is responsible for the continual improvement of the service.
Manages the day-to-day operations of the services to ensure downtime (and associated impact of downtime) is minimised for the business. Acts in a dual capacity, representing Group Technology while also advocating on behalf of the business.
Builds and maintains a complete understanding of the end-to-end service - from design through to components, service providers, interfaces, service levels and processes.
Has a solid functional & technical understanding of the service in addition to a developed understanding of how the service is utilised by the business and the impact of any service-related issues. Coaches staff (internal and/or external) responsible for delivering the service to ensure this understanding is shared.